Online Safety Act

Protection from Illegal Content: We implement stringent measures to safeguard users from illegal content, including proprietary technologies for monitoring and removal, in compliance with the Online Safety Act 2023. Customers must adhere to the Acceptable Use Policy and acknowledge this in the terms of service. Our technologies and processes will be reviewed annually, with the next review in January 2026.

Complaint Handling Process:

1. Record Creation: Instantly, manually, or via email to osa@theambassadorplatform.com.
2. Initial Review: Conducted daily.
3. Notification: Key personnel (CPO, CEO) are immediately notified post-review via automated email.
4. Response: Same day as the initial review.
5. Fix/Reaction: Addressed within 24-48 hours, depending on the request's nature.
6. Root-Cause Analysis: By the end of each three-week delivery cycle.
7. Mitigation Planning: Post root-cause analysis.
8. Risk List Addition: Any identified risks are added.
9. Closure: The complaint is closed once all steps are completed.