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Support page

Welcome to the TAP Future Students app support page! Here, you’ll find information and guidance on how to get started, troubleshoot common issues, and make the most of your experience connecting with future classmates and student ambassadors. If you need further assistance, our support team is here to help.

1. About the App

The TAP Future Students app is designed to help prospective university students connect before arriving on campus. Key features include:

  • Meet Future Classmates: Start building friendships with future peers.
  • Connect with Student Ambassadors: Get insider tips and advice from current students.
  • Exclusive Community: The app is invite-only to ensure a secure and supportive environment.

2. Account Access and Login Issues

To use the app, you need to create an account or log in. Available login methods:

  • Email
  • Google

Having trouble signing in?

Account Recovery: If you cannot access your account, please email support@theambassadorplatform.com for help.

3. Troubleshooting Common Issues

You may occasionally experience issues such as:

  • App crashes
  • Slow loading times
  • Connection problems

To help us resolve your issue quickly, please provide the following information:

  • Device type (e.g., iPhone, Android)
  • App version
  • Error message (if any)

Email your report to support@theambassadorplatform.com.

4. App Updates

We regularly update the app with new features and improvements. You’ll be notified about updates via:

  • Email
  • Push notifications
  • In-app alerts

If you encounter issues after an update, please reach out to support@theambassadorplatform.com.

5. Privacy and Security

We take user privacy seriously and have implemented strong measures to protect your data:

  • Data is encrypted in transit and at rest.
  • Personally identifiable information (PII) is hashed.

Data Deletion Requests: You can request data deletion or account deactivation through the app's account management settings or by emailing support@theambassadorplatform.com.

Reporting Inappropriate Content: If you encounter inappropriate content or behavior, use the report message feature within the app.

6. User Feedback and Support Response Times

Currently, we do not have a built-in feedback system. However, you can share your suggestions or report issues via email at support@theambassadorplatform.com.

Support Hours: Our Customer Success Teams are based in London and Melbourne. Typical office hours are:

  • London: Monday to Friday, 9 AM – 5 PM (GMT)
  • Melbourne: Monday to Friday, 9 AM – 5 PM (AEST)

For major issues, we aim to resolve them within 1-3 business days.

7. Support Contact Information

For any support inquiries, you can reach us through:

We provide email support during our business hours, and typical response times may vary based on the issue's complexity.

8. Additional Resources

At this time, we do not have video tutorials or community forums. However, you can refer to our Knowledge Base for helpful articles and guides.

If you have any other questions or need assistance, please don’t hesitate to reach out. We’re here to support you as you prepare for your university journey!